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| Repair Products |
Within this program we will repair and renovate VOLMED instruments and other high quality instruments. Our services also include precise sharpening, adjustments, tip replacement and lubrication.
In case of emergency please contact us in advance to arrange for a repair service.
Within this program and in line with VOLMED warranty each faulty VOLMED instrument covered by the /warranty will be replaced or repaired free of charge. All our service repairs are subject to quality tests and assure correct performance of the functions assigned to specific instruments. You may receive more detailed information about our Service Repair Program by sending your queries to repair@volmedgroup.com
VOLMED Instruments Treatment Checklist
1. Rinse and soak contaminated instruments immediately after use. Clean thoroughly before sterilizing in an autoclave.
2. During autoclave sterilization instruments should be open.
3. Do not stack the instruments or allow them to come into contact with one another.
4. Follow the instructions provided by equipment and solution manufacturers.
5. Store the instruments properly lubricated.
6. Perform regular instrument inspections.
7. In case of any problems encountered at any stage of the maintenance process contact the VOLMD representative.
Custom Made
VOLMED may design and manufacture instruments adapted to individual needs. We have the necessary experience and knowledge as well as a quality system compliant with ISO 9001, which assure that customized instruments meet the requirements of our clients perfectly.
Our employees will cooperate with you to match the products to your specific needs. Further information on this issue is available from VOLMED by sending your queries to info@volmedgroup.com
Technical service
Following the idea and customers' need of maintaining their instruments and also realizing the importance of providing our customers with economical, reliable and high quality technical service CHIFA decided to build up a special department designated solely for that purpose. This department is called TECHNICAL SERVICE.
We offer comprehensive repair and refurbishment service of all instruments included in our program as well as instruments coming from other manufacturers to enable our customers to maintain their valuable instrument assets in functional and workable condition.
You can be sure that your instruments will be maintained in the factory where few thousands different models of instruments have been manufactured. Our repair facility, placed in SIALKOT and soon will have repairing centre in LONDON, is fully accredited and complies with national and international quality standards.
VOLMED guarantees full service on the highest level in the field of such instrument groups as: general surgery, bone surgery, gynecology, laryngologists, microsurgery, dental and orthodontics. Nowadays CHIFA offers competitive pricing and short delivery terms according to our new logistic concept.
The TS-Team consists of persons, who gained their practical experience and are able to repair all kinds of instruments. They are top specialists in their field.
Technical Service team is closely related to VOLMED production departments what ensures exchange of know-how and manufacturing experience.
This program is designed to keep your instruments in optimum working condition. The program helps to extend the lifetime of your instruments and thereby increases your competitive edge. Moreover, it lets your customers save on replacement and related costs
Maintenance Procedure Step By Step
The procedure, which rules the repair and maintenance program, is very simple. We wanted to make it as customer friendly as possible. The procedure has been divided into the following steps:
1. You find your instrument to be defective then contact us to book a repair on repair@volmedgroup.com and then send it to the following address; 388 Willenhall Road, Wolverhampton, Westmidlands. WV12JB If you have any suggestion or comments regarding your faulty items, please feel free to share it with us.
2. Every instrument will be carefully examined and tested by the TS-Team aiming at finding all faults that cause its malfunctioning. All our specialists have got long practical experience and recognize the problem of your instrument very easily.
3. Basing on the diagnosis the repair cost will be elaborated.
At your request the repair cost (calculation) will be sent for your acceptance. You are to decide whether to repair the instrument at a suggested price or not.
2. In general total repair cost does not exceed 30% of the value of a new item.
If the cost exceeds 2/3 of the value of a new instrument you will be suggested to take a new one.
We will offer it to you with promo pricing.
As mentioned above the repair costs are not that high and it is worthwhile to repair them.
4. TS department will repair the instrument within four weeks on receipt of your confirmation and in some cases it takes more time to repair. If the instrument is not repairable we will acknowledge you and will offer you the replacement as mentioned at our promo prices.
You can apply for? Fast track? Procedure, which let you get the instrument within 14 days, but you have to take into account that the service will be more expensive and delivery time and charges will apply.
The qualities of instruments after the repair process have got similar quality as the new ones. As a rule we polish all items and etch with VOLMED Service logo and year of repair, for instance: VOLMED Rep 01. At your request we can etch any information you may need.
5. The instrument after the repair will be sent back to you immediately.
Our service includes precise sharpening, adjustments, refinishing and lubrication, installation of TC-inserts.
Our aim is to satisfy our customers by offering the best product and service they expect. That is why we are in a constant contact to understand their needs and consult our technological achievements with their creative requirements.
What kind of advantages you gain taking part in our technical service and support program.
At a reasonable price you keep your instruments in optimum working condition - similar to a new one.
Prolonged life time and proper functioning of your instrumentalism saves on your customers purchase costs and lets you get competitive edge.
In case an instrument turns out irreparable, you will be offered to take a new one on good purchase conditions.
Close cooperation between you and VOLMED, sales and service departments aiming at long-lasting and mutually beneficial cooperation.
High quality repair service which enables you to renew your instruments whenever you may need it.
Transparent price conditions, which enable you to plan your repair budget and develop the maintenance service with your customers.
Maintenance for newly purchased and repaired instruments
Newly purchased and repaired instruments must be cleaned, lubricated and sterilized in an autoclave directly before use.
Surface Maintenance
VOLMED surgical instruments and Tools are crafted from the finest high quality stainless steel resistant to corrosion. The steel has been specially selected to meet various requirements in the field of cutting, constricting, retracting and chiseling. A characteristic property of this type of steel is that it forms passive layers on the instrument’s surface, providing protection against corrosion. These layers act as invisible patina and cause that with each application and exposure to air the instruments become more and more corrosion resistant.
Although the manufacturing process incorporates all treatments aimed at providing resistance to corrosion, the real key to the instruments’ long service life lies in proper maintenance. It is the users’ responsibility to take proper care of the instruments. In a sense, the term „stainless steel” is incorrect and thus cannot be treated literally.
If we mistreat stainless steel it may lose its color and start to corrode abridging the instrument's service life or rendering it useless. Below we present guidelines for proper treatment of surgical instruments.
Transport and Storage
All the instruments and tools should be treated with due care during transport, cleaning, maintenance, sterilization and storage.
This is especially important with regard to blades, fine tips and other delicate elements. Surgical instruments and tools undergo corrosion and their performance is defective when they come into contact with aggressive substances such as acids or aggressive detergents.
After drying the instruments and tools completely, place them in a dry and clean place. Do not store them in places where chemicals may emit corrosive fumes or where fluctuating temperature of humidity may cause vapor to condense on the instruments and tools. Instruments and tools should be stored in dry, clean and humidity-free areas. Instruments and tools should be stored separately in their own primary packaging. If the instruments and tools are kept in a drawer, their tips should be protected by means of cloth, gauze or a special tube.
Proper Use
Instruments and tools are designed for a specific purpose and should be used accordingly. Even the strongest instrument may be damaged if misused, e.g., when nail pliers are used for cutting wire. Using instruments and tools for purposes or in a way differing from that resulting from the name and application may cause damage to the instruments or defects which may lead to serious injury or even death of a patient.
Such use of an instrument causes that the warranty given by VOLMED becomes void.
Cleaning
* Water and stainless steel
Ordinary tap water contains minerals which may cause de-coloring and corrosion. Therefore, we recommend the use of distilled water for cleaning, disinfecting, sterilizing and rinsing instruments. In order to avoid corrosion use a cleaning solution with a near-neutral pH (7).
* Ultrasound cleaning
The ultrasound method is the most effective and efficient method for cleaning surgical instruments. In order to raise the effectiveness first clean the instruments off any visible residue before placing them in the ultrasonic cleaner. Moreover, we recommend following the rules specified below:
- Do not mix in one cycle instruments made of stainless steel and instruments made of carbon steel covered with a galvanizing layer.
- Open all the instruments so that locks and latches are accessible.
- Avoid stacking instruments one over the other during loading.
- Remove and rinse the instruments immediately after cycle end.
- Dry the instruments immediately after rinsing and leave them in open air to dry completely.
- Lubricate all movable parts.
ATTENTION - After ultrasound cleaning perform a careful inspection of the instruments in terms of potential loosening of particular parts, e.g., loose screws.
* Manual cleaning and soaking
If ultrasound-cleaning equipment is not available, the instruments and tools should be cleaned very carefully. Special attention should be paid to cleaning locks, teeth, hinges and other difficult to access areas. For cleaning use nylon (not steel) brushes and warm (not hot) cleaning solutions. Follow the manufacturer’s instructions while preparing solutions. Change the solution in accordance with the manufacturer’s recommendation.
Instruments should be treated with utmost care in order not to damage their delicate tips and mechanisms. If the instruments came into contact with blood, tissue, physiological saline or other foreign substances, they should be rinsed with warm (not hot) water before the substance dries up on the instruments. After rinsing, dip the instrument and tools in a cleaning and disinfecting solution.
The best effects are achieved by cleaning and rinsing the instruments and tools immediately after each application. Delayed cleaning may result in particles sticking to the instruments or secretions drying up making them resistant to cleaning, and in the future difficult or even impossible to sterilize.
Since many chemical compounds and substances have a strong corrosive effect on stainless steel, instruments should be immediately rinsed and dried if they were exposed to any potentially hazardous substances.
Inspection
Before each application check and test the instruments and tools. Visible defects, cracks, deformed elements or blunt blades indicate that the instruments and tools require repair and must not be used.
The best time to check the condition of the instruments and tools is after cleaning and lubrication, after they have cooled down.
The application of defective instruments and tools is strictly forbidden. Never attempt to repair the instruments and tools on your own.
Servicing and repair work should be carried out exclusively by trained and qualified employees of our authorized service point. Questions concerning repair should be reported to the manufacturer.
Upon inspection pay attention to:
* Performance - pliers, forceps and scissors must cut smoothly and close properly. Needle handles and clips must close properly and their tips must meet.
* Surfaces - inspect the surface carefully in search for traces of de-coloring, cracks or other irregularities. The most common reasons for de-coloring and corrosion include:
- Improper cleaning
- Simultaneous sterilization of instruments made of stainless steel and carbon steel covered with a chrome layer.
- Water contamination.
Inadequate or improper preparation and use of improper cleaning, disinfection or maintenance agents.
- Failure to observe operating procedures for cleaning and sterilization.
Lubrication
After cleaning the instruments and prior to sterilization in an autoclave lubricate all movable parts. If the instruments are to be sterilized in vapor, the use of an authorized water-soluble lubricant is recommended (in accordance with the instructions attached to the instrument).
Sterilization
Sterilization guidelines compliant with the relevant national regulations should be adhered to. Proper parameters regarding the sterilization time, temperature and pressure should be taken from the instructions provided by the manufacturer of the sterilization equipment.
* Lubrication and autoclave sterilization
All instruments must be properly cleaned before being placed in the autoclave. Next, their movable parts such as locks or hinges should be lubricated thoroughly. Use lubricants recommended in the user’s manual enclosed with each VOLMED instrument. Do not use industrial oils. Always sterilize equipment in their open position. It is recommended to wrap the instruments in a cloth and then place them in the container or to spread the cloth on the bottom of the container so that it absorbs humidity. The cloth should be of neutral pH (7) and free of any detergent residue. Before application, leave the instrument to cool down freely to room temperature. Follow the manufacturer’s instructions on vapor autoclave operation and loading. Vapor must have free access to all instrument surfaces including inner surfaces, channels and cables. |
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